Manage Quality Customer Service

Description

This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Clicking on the link will take you to the appropriate page of the National Training Information Service (NTIS) web site where relevant information on the elements of competency, performance criteria, range of variables and the evidence guide for this particular Unit of Competency is listed.

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